Important COVID-19 update 25th January 2022

As previously advised all residents have had a RAT test today. Results are promising (although confusing and a little unclear in relation to one resident). All others have returned a negative result.

The deep clean will proceed as planned on Thursday and all things being equal we will reopen at 1:30 as planned.

What’s happening when we open:-

    • You must book your visit or risk significant delays – RAT testing will be supervised and numbers will be limited in each ten minute timeslot
    • Preference will be given to those who book and additional visitors will be asked to wait outside until there is a vacant testing station
    • Bookings can be made between 9:00am and 4:00pm 7 days a week by calling 3800 7188 or emailing
    • Visiting hours will change slightly 8:30am -4:00pm.
    • A limit of two visitors per residents at any given time and you must visit in the residents room or outdoor spaces only
    • You will be required to test negative on a RAT test. These are nasal swab tests which can be self-administered however there will be a nursing staff member available to
      assist and supervise. Masks and face shields must be worn at all times – these will be supplied
    • You will need to continue to take your temperature and log-in on Entrytrakr
    • All visitors over the age of 16 must have a current COVID-19 vaccination
    • If you are unwell please stay away

Please factor in the extra time it will take to clear reception in your plans. We understand that we are being ultra-cautious however we are walking a fine line between maintaining family relationships and managing a virus that can quickly get out of control. We don’t envisage the testing regime being this arduous for an extended period and hope that once things start to settle in the broader community we can relax the access rules accordingly.

Arrangements for visitors who are NOT VACCINATED

  • You will need to book as above
  • You will need to return a negative result on a RAT test
  • The remainder of the visit will follow the previously established protocols in the designated spaces within the grounds.

Arrangements regarding residents undertaking external trips from the facility

    • These are highly discouraged – especially in the coming fortnight whilst community infection remains high
    • The person collecting the resident must book and return a negative RAT result prior to the resident leaving the facility
    • Upon returning to the facility the resident will be required to undertake a RAT test on days 2, 4 and 6

Staff and contractors will be tested daily as they enter the facility during this period.

The current recommendation is that residents be tested twice a week. We have throat swabbing tests which are due to arrive on 2 February – they should make the testing a little
more comfortable for the residents.

Finally please be patient. It will take a few days to streamline the process both from our end and for visitors to get used to what they have to do. Thursday, Friday and Saturday are
already heavily booked following the announcements the other day. We are conscious of your anxieties and desires to see your loved ones. We will continue to do everything we can to ensure this can happen but it requires you to work with us to limit the risk to your loved one.

Together with the full support of our clinical leadership team and Queensland Health, SPC will continue to provide updates on this evolving situation.

For further information you can also contact the 134 COVID hotline (13 42 68) or visit the Queensland Health website COVID-19 update page –

Current from 13 December 2021

The opening of the boarders has been a long awaited event for many and now that it’s here we have a new health directive (no.11) that we must adhere to:

At this stage there are a number of items within the two documents which contradict each other and as a result we may be forced to make changes to our decisions within the coming days.

Key changes include:

  • From 13 December 2021, fully vaccinated arrivals from hotspots can visit vulnerable facilities
  • A person that has been to an interstate exposure site must wait 14days before entering and aged care facility
  • From 17 December 2021, only fully vaccinated persons – aged 16 and over – can visit aged care facilities for any reason. Unvaccinated persons can visit for limited reasons (e.g. end of life, parent or guardian, legal advocacy)
  • A person will be taken to be fully vaccinated if they have a recognised medical contraindication or are a COVID-19 vaccine trial participant

How SPC will be implementing the changes:

As of 13 December 82.3% of residents have received their 1st dose; 78.1% have received their second dose and 49.0% have received their booster shot.  100% of staff and volunteers are fully vaccinated.

  • All staff will continue to wear masks
  • Visitors must wear masks whilst moving through the facility
  • A fully vaccinated visitor visiting a resident who has been vaccinated may remove their masks in the confines of a residents room
    • Should either party not be fully vaccinated then masks must be worn at all times
  • As of 17 December all visitors must be full vaccinated

We fully understand that the entry process to the facility is time consuming and to some complicated however we are required to undertake certain checks on each individual who enters our premises and they will remain in the foreseeable future.  There is a five step process

  1. Get your mask
  2. Sign-in via the ‘Qld Check In App’ – either using your smartphone or at the clearly marked iPad for manual registration
  3. Sanitise your hands
  4. Have your temperature taken at the temperature scanner
  5. Sign-In using Entrytrakr and complete your health declaration

You can speed up the process by creating your own user ID (trackerID) – this way you will only need to enter your personal information once meaning you only need to answer a handful of yes/no questions each time.  Secondly, use your phone to scan the QR code for entrytrakr.  It will direct you to a web page containing the same information as the iPad; bookmark the home page and use your trakrID to jump the queue by completing the health declaration on your phone.  Additionally many have trouble with phone reception after they enter the building so accessing both apps immediately before entering the building is often quicker.


A reminder –

  • that visiting hours are 8:30am – 4:30pm seven days a week.
  • that you must provide us with a copy of your COID-19 vaccination certificate
  • to practice social distancing
  • limit your contact with other residents
  • visits must be in the residents room (max of two visitors at time in the room) or outside in the gardens
  • we still encourage you to ring before you visit. It will help in establishing that we have the right records in place e.g. vaccination records and help to ensure that others are not already visiting in the room given the two visitor limit within this space.